How a shipping container order proceeds.

What the enquiry form collects

The form asks for a name, a phone number, an email, a postcode, and whether you want to buy, hire, or are not sure. Size and condition can be left as help me choose. A message box is there for access and use. That is an enquiry. It is not an order, not a payment, and not a reservation.

The details go through our own service to the customer system. The privacy page explains that path. Call 1300 789 543 if you would like to talk the job through. Leave card numbers and identity documents out of the message.

If you are comparing a purchase with a hire, choose Not sure and write the ending you can or cannot name. Hire and the buying guide are the two readings that make that choice less muddy.

Decisions that belong to you

Council permission, body corporate rules, and whether a container may stay on the land are your checks. We can describe the container. We cannot approve it. Do those checks early if the container will be permanent, modified, or anywhere near an occupied use.

The grade is a decision too. Read grades before you accept a quote, especially if the goods need to stay dry or the label in the quote is only one word.

Modifications are accepted only when they are in the quote. A verbal “we can probably add shelves” is not the same as a described shelf, vent, door, lock box, whirlybird, roller door, partition or paint job. Put the change in words.

After you say yes

Prepare the pad, clear the approach, and make sure the person on site knows which way the doors face. Re-read the delivery notes the day before, especially if it has rained. A plan made in dry weather can be wrong on a wet morning.

When the container arrives, compare it with the quote and the photographs you were sent. If something is not as described, call promptly. Waiting a fortnight makes the conversation worse for everyone.

Then use the container the way the brief described. If the job changes, a hire may need a different end date, or a purchase may need a modification you did not order. Tell us while it is still a change of plan rather than a surprise for the driver. Contact has the phone number, the email, and the operator details in one place.

Questions about the sequence

A court with no room to turn, followed through

A landscaper rings about a court in a new estate. A truck would have to reverse in, the pad is a strip of roadbase along the side fence, and the doors need to face the yard. The landscaper does not yet know whether the shipping container should stay after the display garden is finished. The person who answers does not pick a length. They ask what must fit, how often the doors open during the week, and whether the court even allows reversing at certain hours.

The landscaper then emails four photographs to [email protected]: the court from the entry, the narrowest gap between parked cars, the roadbase with a shovel marking the door end, and the overhead, which happens to be clear. The message says Not sure, help me choose on size, and names a mower that can go in first and live at the back. That is an enquiry. Nothing is held.

The quote that comes back names a unit, a condition description, and an unloading method that respects the reverse-in. It separates a hire, tied to the display garden finishing, from a purchase if the mower needs a home afterwards. The landscaper can accept one description or neither, and can ask for pictures of the actual unit before answering. The general photographs are not that unit.

The day before, the landscaper checks that a neighbour’s trailer is out of the court and that the shovel-mark still matches the door end. They stay on site, off the path, with the quote on the phone. If the roadbase had turned to mud they would have rung before the truck left. If the quote had been silent on the condition wording, or silent on how the truck would leave, they would have sent it back with those two questions rather than filling the gaps from memory.

A shelf, if wanted later, is a new line, not a favour added on the footpath. After placement the landscaper compares the shipping container with the description they accepted and rings 1300 789 543 the same day if something is not as described. Waiting until the mower is inside makes that conversation worse. The habit to copy is: facts first, a named unit second, silence treated as a draft.